Home>Frequently Asked Questions

Frequently Asked Questions

1. How to improve the security of my account?

Answer: You could sign in to your Thatsbooks account, and reset your password frequently in “Account Information-Account security” to protect your account safety.

2. Which browser is currently compatible with Thatsbooks website?

(1)IE series, based on the IE core browsers: IE6, 7, 8, 9, 360, maxthon, the world, Tencent TT;

(2)Non IE core browsers: Firefox, Chrome, Safari;

(3)Multi-core browsers: 360 Chromium, maxthon3, QQ, Sogou.

3. What is the problem of displaying account anomaly when login?

Answer: If your account is abnomal when you login, please contact customer service center immediately: [email protected]

4. If the information of the order could be changed after submitted successfully?

Answer: Sorry, the order could not be changed after submission. Please cancel the order and repurchase.

5. If the order could be recovered after cancelled?

Answer: The order could not be recovered once cancelled. Please carefully select it.

Suggestions and Complaints

Your feedback and suggestions are very important to us. Thank you for your support!
Submit  Cancel


After the subscription, you can receive a regular push the quality information!
Submit  Cancel